Trouble with power

RAFA_830659

Hello my name is Rafa i bought a joule in USA and i live in spain. When i cook with joule at home i receive a missage of error that joule has lost power and break down. Can you help me. Can i obtain support from europe??

tshewman

try info@chefsteps.com. If you are using an American unit in EU, it is likely you require a transformer.