A very disappointed premium member

Brendan_Kelly_276468

Bottom line up front: You betrayed your early backers and whether you realize it or not, come off as greedy...

Signed up for CS Premium as part of our initial Joule purchase. Granted, it was free, but it was pitched as being a premium add on for being an early adopter. And at the time it was a paid subscription. For the first year the content was great and really helped people become better cooks. 

For the past few years that service has been outright neglected... Now you have a new paid subscription service that omits any existing premium members. Who have received little to no new content for quite some time and in order to get new content, we have to pay for another service that in essence replaces the premium level package we were told would be there for us. Why should we expect that this whole scenario wouldn’t play out again?

I work in an industry where past performance is one of the key discriminators regarding wether we give someone our business, or conversely, if we are to get someone’s business. I am absolutely going to pay for culinary content that helps me become a better cook. I’m just not going to spend my money with team Chef Steps. They have lost my trust and my business

Your biggest fan - Once upon a time

tshewman

Just so I'm clear on this, your concern is that the 30-40 included classes and 100's of recipes and technique lessons weren't worth the inclusion with the Joule purchase?

Please show me one other source, just one that has near the quality content (and quantity) for that price.....?

FWIW, many of us paid for this (gladly) before Joule was even an option. Now, the option being, let it pass in the wind and doors close, or maintain the business and open it up with MORE recipes, MORE classes and guess what it's costs $70ish per year (just more than $5 per month).

So for many of us who actually paid for the premium membership.......the majority of which have no problem with the current changes. It keeps chefsteps not only around but the amount of content has increased. Whether you realize it or not, many of the current and previous Chefsteps team have put themselves out there......for the CS community. Many lost their jobs which was no-one's fault. Many were friends who would help at the drop of a hat. Perhaps that's the toughest pill to swallow. We always want to blame someone. for many of us, we're grateful for them continuing to push forward. JMHO.