Hi. I'm George from Orange County--the good one, California not Florida. I bought my Joule when the product first came out. It was wonderful and I relied on it heavily--4 days a week on average.
Finally after years of heavy use, the product simply wore out. Through the prompt and kind assistance Joule's Customer Support in general, and Jessica Slaydon in particular, I was able to get a replacement.
Joule's Customer Support is up there with the best--e.g.,American Express, Costco, and Amazon. Given the high quality of the machine, if anyone reading this is still trying to figure out which SV machine to buy, there should be no question. (Cook's Illustrated agrees. Check out i\ts 6/15/21 equipment review.)
