Joule... Must be my karma

hairyotter_273859 · 2016-12-27T17:16:55+00:00

So Christmas Day joule gave me the red blinking light of death. Error message: critical error, your joule can no longer be used, please contact ChefSteps. They got right on it but I'm going to have to wait until next week before I get a replacement. Not angry, just disappointed. Was about 10 min into my cooking. Good thing…

hairyotter_273859

So Christmas Day joule gave me the red blinking light of death. Error message: critical error, your joule can no longer be used, please contact ChefSteps. They got right on it but I'm going to have to wait until next week before I get a replacement. Not angry, just disappointed. Was about 10 min into my cooking. Good thing I have back up sous vide equipment.

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Comments

pgcath

Man, I am sorry. That's no good!

fisher23

Sorry to hear that!

tshewman

Blinking red light - make sure there is enough water, make sure Joule is standing upright (accelerometer doesn't like to be tilted) or Joule has overheated (needs ventilation). Uncertain of your particular setup, but those are first stops, second order take out, 3rd, submit request. sorry to hear.

mattpope

Damn, that's frustrating!!

hairyotter_273859

It was certainly not user error, not my first pony ride. I just got a lemon. So time to make lemonade. It happens even with the best of merchandise. Hell my Range Rover died going through the drive thru at Burger king when it was only a few months old. It's surprising how angry people get when you break down in a drive thru lane, can't go forward, can't go backwards. Talk about embarrassing. I still love my Joule still love my RR. I did submit a request and they could not have responded faster. In just a matter of hours I had heard back from someone named Nell. Great customer service. New one should be here next week. And take out? hmmm was not an option. Break out the Anova? Yes, that's what saved my dinner. This is an excellent example of why you should have 2 of everything. Thanks for your support.

Vanessa_Kureya_106124

Mine has the same problem