nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Update Bricking Joule?

Justin_Roussel_476440

I opened my brand new Joule and it worked fine during initial setup with water circulating through the device, it informed me there was an update (I was on 41.xx and update was to 62 something) and now it connects to wifi fine and the device is recognized and the the temperature of the water is functioning and the LED lights indicate that it is warming but no water goes through the device. I tried power cycling, unplugging, even a factory reset but to no avail. I could only find creating an email support ticket as my only option so I did that and still have not received a response. So, I've ordered a replacement from Amazon but I'm skeptical, and I'm really unhappy with ChefSteps support. Has anyone else had any issues with the update?

Find more posts tagged with

How To Joule

Comments

pgcath

Dang! That sucks. Usually CS is *very* responsive to support requests, so I would expect a response quickly.

I was surprised that Monday was a holiday. This may have affected your response time on support. (I have no idea if CS was taking the day off, but I tried to replace a dead truck battery yesterday, and it was much more difficult than I expected.)

fisher23

You can also submit a support request in the app.

Justin_Roussel_476440

I did submit through the app, and I understand that yesterday was a holiday though an auto reply saying they would be closed until today would've been nice, but here it is 12:00 pm CST the next day and I still haven't received a response.

mattpope

Sorry to hear that. My update hung, but worked out okay once I completely closed out the app, and unplugged/re plugged in the device.

Cliff_Freeman_416162

I got the email notification, but when I opened the app I didn't get the expected update banner. When I went to my settings to do it manually I'm told I'm already up to date even though I've done nothing.

Mike_Kisiel_129680

Hey Cliff, same thing here. Exact same scenario.🤔

Sean_Umstead_484619

I am also having this problem. Anybody have any luck? I've submitted a request too.

Toya_Keas_476885

I'm also stuck...Prepped my steaks for tonight and nothing...Now, I'm having pizza because I've been troubleshooting my stinking machine for over an hour...My heart (and stomach) are so sad...

jackson_browne_736989

Same issue here, one year later from the original post

Received my Joule tonight, paired with my phone & iPad without issue. Just before I was going to test, the app prompted to update the Joule. I accepted, but after 5-8m the app responded with "update failed," and could no longer find nor connect to the Joule. I waited another 5m, then unplugged the Joule and restarted the app - however, the APP now shows "disconnected" as the Joule continues to fail to connect to the app, whether on my Android phone or iPad.

Help asap please with a fix, as I had purchased this specifically for a big dinner planned for THU 2/8 night, and I'm now SOL.

brian_martin2001

I cannot, for the life of me, imagine why you would dig up a post that's a year old, and make a plea for help there. What you should do is submit a help request through the app. They rarely come to the forum to check out posts, especially one this old. Pull out your phone, crack open the app, submit a help ticket. That way, ChefSteps actually get notified there is a problem, and will respond to you.