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Melting Joule anyone?

Ruby007_342890

Have any of you guys experience this?

My joule was not coming to temp so i removed it from the water an after taking a closer look i was surprise to see this.

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Comments

pd3ski_278514

Submit ticket now with ChefSteps, they've been super helpful to the community! And I haven't seen anyone post that on the forum.

Good to see you back... but not like this!

Ruby007_342890

I msg them already, but wanted to post here incase anyone had this happened to them.

I love my Joule and i swear by it and i know chefsteps handles every issue quickly.

fisher23

Wow, I haven't seen that before. I know they will take care if it. It's almost like the propeller wasn't working.

Ellen_Kutscher_215631

Hey there! Thanks so much for submitting a ticket and we're looking forward to assisting you ASAP.

Richard_460572

oh man, i just got my new unit (third replacement)...and Im doin garlic/rosemary mashed potatoes at 194F....I'm kinda shi**ing my pants now. WILL MY <blelerrrrg> JOULE MELT TOO, MORTY?blelerrrrg

Ruby007_342890

Got a msg from Ellen and like always they are very helpful to take care of their customers, new Joule being shipped.

willybez

@ruby007 that is a bummer. I am on my first Joule and still in love. I got a dirty look from my wife when I said I was taking Joule on vacation but after our first meal she said: "good call".I am sure Ellen or someone else fromthe CS team would be able to help you. They are very responsive and I am sure they will resolve it to your satisfaction. Wish every customer service was like the CS team.