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News About Joule

Ellen_212162

Hi all, this email is currently being sent to all who have preordered Joule and we also wanted to share this news here:

Thank you so much for preordering Joule. You’ve been patiently waiting for your shipment, and we truly appreciate your support.

Unfortunately, we have some disappointing news: Joule isn’t quite ready to ship. What’s the holdup? There are a few things: First, during our initial manufacturing run, we found some engineering problems we need to fix. Our hardware team is working alongside our manufacturing partner to solve these issues. Also, because Joule uses both WiFi and Bluetooth, we need certification from the FCC in order to ship. During our final FCC certification test this month, Joule exceeded the maximum permissible power transmission. We need to resolve that before we can send Joule to you. What does all this mean? It means we won’t ship in May.

Getting Joule into your kitchen is our number one priority, and we are doing everything we can to ship as soon as possible. While we can’t promise an exact ship date at this time, we are fully dedicated to finalizing our FCC certification, making these adjustments, and getting Joule out in the wild.

As a gesture of our appreciation for your patience and understanding, we’ve entered you to win a multicourse dinner cooked in your home (with Joule!) by our cofounder Grant and our development chef Nick. Whether you live in New York City or Traverse City, Grant and Nick will come to your house and create an epic meal for you and your family and friends. So please stay tuned! We’ll announce a winner on May 10.

Questions? Check out our FAQ, or stay tuned for important updates here. If you would like to request a refund, email Ellen at ellenk@chefsteps.com, and we’ll take care of it right away, no questions asked.

Last, but certainly not least, we’re sorry. We really value your business and your support. We will come back with good news and a firm delivery date as soon as we can.

Team ChefSteps

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Comments

chris.kilby

Do the manufacturing defects need to be fixed before the FCC certification?

Aaron_Esterling_177717

As many of us have learned from backing Kickstarter campaigns, creating and manufacturing a hardware device can be tricky. It's a big disappointment for the Joule to be delayed, but I think most of us would prefer an awesome device a few months late rather than a mediocre one that is shipped on time.

Thanks for letting the community know and please post updates as often as possible. The worst thing about delayed deliveries if often the lack of communication during the process. We're all looking forward to the Joule and know you'll make it the best device around!

Matthew_Snyder_68770

I believe only the bits that transmit radio signals have to be tested, but I could be wrong on that.

Matthew_Snyder_68770

Bummer news, but it's for the best. Make it right, be great. *highfive*

Chris_Young_80640

The manufacturing changes are being done concurrently. The FCC issues may or may not require physical changes to the printed circuit board assembly.

FrankM_3301

Tossing in my support of the CS team....there is nothing I have seen over the last few years as a member of this community, and a user of CS content, that makes me think this will be nothing short of top quality. I appreciate the professional and open way you are handling the delay.

eberlzac

Like some, while sad that Joule won't ship on time, it is better to produce a quality product that you stand behind. Is there any expected ETA we could expect? One month, six months? The update is pretty ambiguous to that.

Chris_Young_80640

So what we don't want to do is have to disappoint anyone again.

Manufacturing problems tend to be open-ended because they require studying the problem, evaluating possible solutions, designing modifications, making the modifications, building new parts, and finally testing them. If all goes well, then we have to schedule the changes with all of the manufacturing partners involved. If there are cost changes involved, those changes have to be negotiated.

We've been working with our manufacturing partners for nearly a year, and all of the folks involved are very experienced at doing this kind of product. Unfortunately, even with all of this careful long-lead work by many talented individuals, problems still occur and take the time they take to be resolved. With all of this said, sometimes this goes really quickly, sometimes it's painfully slow.

As a result, we don't want to predict a new date that is nothing more than an informed guess that turns out to be wrong. This is not a very satisfying answer, but it is the answer to why was our update vague.

Ellen_212162

Thank you so much for your kind words, Frank.

fisher23

I've been involved with the roll out of new products in the past and this is not to be unexpected. Jumping through all the regulatory and technical issues is a daunting task. I whole heartedly support ChefSteps in this endeavor and am very impressed with the transparency and the way they are conducting the issues at hand. Please keep up the great work, you have already changed my life for the better and I look forward to a long relationship. Good luck, I am certain you will do everything possible to produce the best Joule possible. You have my 100% unwavering support.

tshewman

Life happens and having been on that side of the aisle a few times, I have never had any product come out at the target date (and there's been a fair number). That said, we were never at liberty to share all that CS did with respect to the issues encountered (and too much power IS a problem in the wireless world, unfortunately). My hat goes off to their team, the candor and all the work we can and cannot see. I know I'm not alone in support of this endeavor. With all they have done, they make that easy too.

AngelArs_240456

Thank you ChefSteps for being up front about everything. I know it must have been hard to post that info. Other companies wouldn’t have been so honest and that honesty is truly appreciated. Do whatever you need to do to get everything done right and don’t worry about it. I believe that everything happens for a reason. Developing a special product like Joule is a complicated task, but these issues you’re having will pass. This is just a speed bump, not a brick wall. Besides, the longer you wait for something, the more you appreciate it when you get it. It’s all about perspective. What the caterpillar calls the end of the world, someone else calls the beginning of a butterfly. I am not discouraged by this news because I look at it like this, Joule is like fine wine, because with both, waiting only makes each one better.

I’d rather have a product that is made right but takes longer to get, than a product that’s readily available but is poorly constructed. Yeah I know we all want to press fast forward but Rome wasn't built in a day. Perfection takes time, and perfection is always worth the wait!

Tim_Salazar_36007

Thanks, John! I'm constantly amazed (and by now, shouldn't be) at how great our community is. Cheers!

Tim_Salazar_36007

🙌

Chris_Young_80640

Thank you AngelArs, it will be worth the wait.

John_Fowler_270709

Is the email being sent in batches? I have not received it.

michaelnatkin

It is, but they have all gone out as of about 20 minutes ago. It could have gone to your spam folder, but also there are always a few that don't make it through, sadly. The message from Ellen above is the same text.

Jeff_Shewmon_32552

Disappointing for sure, but that's what happens when we order a product that's not done. Oh well, I guess my PolyScience will continue to get love a bit longer. I can't wait for my Joule, but I'd rather have it right, than right now. Keep up the great work!

Ahra_Cho_50413

Gosh, I'm really saddened this news. My co workers and I pulled in money to place an order for my boss as his Christmas present. But thank you to the ChefSteps team for the transparency and the update – hope to hear good news from you guys soon, wishing the team the best!

howardlo

Hi Ellen,

I'll be moving pretty soon. What is the process for updating shipping information?

Thanks,,

Howard

HammeredChef_DEFINITELY_does_NOT_work_at_22134

JAMES ( above post and everyone below)YOU ARE SO CORRECT. I did several projects with NASA involving Medical technology and sometimes “shit happens”….

trust me (yea I drink a lot of wine) you don’t want a product that isn’t 100% ready, it will cause you a lot more angst than waiting a little longer for perfection….trust me “been there, seen it, done that and have the tee shirt to prove it"

Have a bottle of wine and celebrate that you will be getting the best....and not be arrested by the FCC for having a device that is to powerful...god knows i wish my device was illegally powerful.....my wife would love it

Katie_Thacher_221710

Hi Howard! Please feel free to send updated shipping information to info@chefsteps.com and we'll make sure it's done.

John_Fowler_270709

Not in spam. I suppose I am mildly concerned that if the problem wasn't an email lost in the tubes somewhere, that I would not be on the list of people entered in the contest or perhaps even on the list of people a Joule will be shipped to. Although I have an exceedingly small chance of winning the contest and will probably notice if I never receive a Joule and can contact you to straighten it out.

Tim_Salazar_36007

John, I just double-checked and you are most definitely on The List. Good luck!

Tommy_300829

Ellen, thank you for the update. Can't wait to start using the Joule. This will be my first Sous Vide device. So excited!!

coryhansen78

So, you're saying the FCC won't let you be? (sorry..)

Seriously, not a big deal... As others above and below have said (better), you're on the cutting edge here. A bump or two is not unexpected. We all appreciate the updates.

This just gives me more time to daydream about all the things I can cook once I have a sweet immersion circulator.

satguymtl

Hey, I'm glad they found snags. I think I said at least a couple of months ago that FCC certification labs seem to take a really long time for smaller companies and CF projects; the Narrative Clip 2 just received certification after almost five months and it will take another few weeks for the paperwork to be finalized and filed at the FCC. So I fully expected this to miss the projected deadline. I know it will be great when I get it!

Scott_Hysmith_251824

I appreciate the update. I work in QA, and I know that folks won't remember how fast you ship, but they'll never forget if it fails in production. I'd rather have it right than right now. I'll continue to enjoy the premium content while I wait.

Matthew_Snyder_68770

I got the email twice, so maybe I got yours.

Matthew_Snyder_68770

I work for a company that makes video game peripherals that often include WiFi and Bluetooth functionality. It's a pain the bollocks going through all that testing.

egan_quinn_152835

Woo shout out to my hometown of Traverse City. Hopefully it's my parents who win the dinner.

fisher23

I just want to reiterate what @Tim_Salazar_36007 mention. The ChefStepper community is a group of amazingly awesome people. I know that this has caused some disappointment for some, but for the most part everyone has been very understanding and supportive. I want you all to know that I feel privileged to be a part of this community with each and every one of you.

Vicki_245905

Disappointing but thanks for the update. That said, I didn't get the email and just stumbled on this notification in the forum.

fisher23

Check your junk mail, as they were sent to more than one recipient that's is probably where it went.

afijaymz_25933

Is there any ETA on the release date?

Isabell_Goldman_263448

I never received an email either

Ellen_212162

Hi Isabell! I'm so sorry that the email didn't come through! All customers who preordered should have received it, but my apologies if it landed in your junk mail or didn't make it to you for some reason! Please feel free to review the announcement above and let me know if I may be of any further help at ellenk@chefsteps.com.

Ellen_212162

Hi there, I'm pasting Chris' response to why we aren't able to give a new ETA from below. Please let me know if I can be of any further help, too:

"So what we don't want to do is have to disappoint anyone again.

Ellen_212162

Hi Vicki, thanks for letting us know and I'm so sorry you didn't receive it! As John said, it may have gone to your junk or spam folders. Our apologies!

Hammond_Hui_304712

I came from the disaster from the Nomiku Wifi campaign and that was one bad experience, which they are still figuring out ramping up manufacturing and it'll like be close to 2 years delay. I hope you guys won't do this to me again with the issue from Joule.

Ellen_212162

Hi Hammond, we definitely hear you here. We’re committed to resolving the issues that caused the delay and shipping Joule as soon as possible.

pgcath

Just chiming in - one of the many reasons that I pre-ordered a Joule (now 2) is that I knew that Chefsteps would handle any problems or delays in a transparent and fair manner. You've always done right by your community, and I'm happy to wait while you iron the last few details out. I got a chance to do some usability testing with the Joule and to me, it's clearly the best product out there. Fast, simple, quiet, extensible. I can't wait for reviewer guidelines to come out, so I can blab all about it!

Ellen_212162

Thank you so much. We really appreciate your kind words and support.

Amber_Barnes_279122

We preordered as well and didn't receive an emails about a delay. Glad I found this thread

Peter_Moon_88991

This is great ! I'm more excited than ever! Thanks for working hard for our home restaurants!! I will wait as long as i have beautiful Joule in my home kitchen!
And what an amazing event! I would be happy to be a winner,but I will congratulate anyone who wins!.

And if Chefsteps or someone could record this event or be on-live if possible; i would feel like i am a winner too!

I hope you all good lucks! Dear Team Chefsteps, Thank you for working hard! and for amazing recipes you are providing us.

Sincerely ,PM

Ellen_212162

Hi Amber, same as above. My apologies that the email didn't make it to you!

Ellen_212162

Thanks so much for your kind words, Peter! We truly appreciate your support!

Ethan_Scott_Baird_272438

So who is the lucky winner?