Current Questions

I pre-ordered in the beginning of February 2016 and have yet to receive any communication regarding Joule let alone ChefSteps in general. The last email I received from "Team ChefSteps" was the Joule update on September 27th. I have confirmed my mailing address through my account settings on the website. Is there anything I should be doing differently? Should I email Ellen or someone different regarding my issue, or is this currently a common issue?

Thanks,

-Patrick

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Comments

Brandon_Byrd_40557

They're currently shipping pre-orders from January; your order should ship before too long.

Stephanie_Stiff_274978

I'm a January 11th order - what's your source about them shipping January orders now?

bny.hoo

This is a common issue. A few of us with pre-orders around mid-January have reported not having received address confirmations yet. With the latest from Chris below, I am not confident anymore that I will have my Joule this month and I ordered January 15. I doubt emailing Ellen at this point will get you anything unless you are looking for a refund as many have reported silence on shipping related topics. If you missed the previous Chris Young update, he had stated their forecast showed all pre-orders would be delivered in October, which this has obviously changed for those with August orders, and kind of leaves us in limbo as to weather or not those of us from January-July orders will still receive ours this month.

bny.hoo

They should be pretty close to getting into January, last user reported confirmation for a ship date was 12/30

Stephanie_Stiff_274978

Awesome! I got my "confirm your address" email about a week ago so here's hoping!

wolfiegirl

https://www.chefsteps.com/forum/posts/update-on-joule-deliveries

matthewmicahhall

And now your moment of Zen

David_Thoren_270788

Mine is a Jan 10th order, they had me confirm my address just a few days ago, so I expect shipment any day now.

EDIT: And now I see below that you are in about the same boat as me.