This is getting old

January 12 order. There's no way I will get this by October's end. Disappointed.

Find more posts tagged with

Comments

I was a Jan. 11th order and was excited to have gotten my address confirmation e-mail on October 14th but still am anxiously awaiting. Did I miss a note about a slowdown in shipping devices recently?

naithaddi

I ordered in February 16 and I got an email saying that I will receive my Joule end of November. Pretty much at the same time I'm supposed to receive my august ordered Joule and my food52 October bought Joule. So there's something weird there.

zjermz

It's very strange. There were people posting daily with shipping notifications and they stopped as of Thursday evening. A slow down is one thing, but no one on the forums has received an email?

Steve_Young_261783

Yall waited too long... I ordered mine Dec 23rd and just got mine yesterday... basically 10 months from Order date lol

Made some chicken breast I had from a Blue Apron meal... woah! came out soo good...not sure what ill make next,,, thinking shanks

Eric_Ferch_250928

If only there were a startup out there called LogisticsSteps....

Patrick_Stiff_268784

Part of me wondered if there was an issue with their web host and the DDoS attack last Friday (wasn't able to browse the forums during the day) and that's why it was radio silence Friday. Then I thought, "well, it's the weekend, FedEx doesn't really work over the weekend, I'll give it till Monday".

bny.hoo

Don't quote me, but I could have sworn I had read somewhere that shipping was occurring 6 days a week, so even if Fedex doesn't operate, I would have thought some notifications would still go out on a Saturday or Sunday. I'm wondering if the gaps we're seeing are related to shipping from the assembly point combined with a slow down in ship service speed to cut costs.

Erik_Ogilvie_33707

Not with that attitude...

Ruby007_342890

I guess I won't be cooking in Thanksgiving with Joule hopefully it will arrive for a Valentine's dinner.

Adam_Gierke_192515

Just received my shipment notice less than a minute ago for Jan 7 orders.

Eric_Ferch_250928

Jan 11 shipped

David_Thoren_270788

Fedex just notified me of a package from ChefSteps due to deliver tomorrow!

The hype is real!

(Ordered Jan 10)

Ben_Sanders_298788

Sure is! February order here. As I just stated in an email to one of the CS representatives, I've now been promised my pre-paid product in May , September, October, and most recently November. Here is a screen shot of one of the many false promises made by CS . Needless to say, it is now almost the end of October and no product. It is beyond ridiculous. However, I was just made the very generous offer of a refund in the event I didn't like waiting further. LOL at the customer service....

Good news, future Joulers!

We are so pleased to announce that we’ll ship your Joule in September 2016!

We’ll send you an email in August to confirm your shipping address(es), and we’ll email you again with a tracking number when your order ships.

Questions? Check out our FAQ, or feel free to email Ellen at ellenk@chefsteps.com any time.

Thank you again for preordering Joule, and thank you for your patience and understanding about our delay. We really value your business and your support. We can’t wait to get you cooking with Joule!

Team ChefSteps

Dan_109574

For what it's worth, mine was a Jan. 5 order, and I got shipment notification like literally 30 minutes ago. Yours should be coming soon!

Jeremy_131558

Jan 7th. Shipped today as well.

wolfiegirl

Problem easily solved. Ask for a refund. Quick, easy and you won't have to fret one minute more.

Bob_136985

When mine arrives it will be like Christmas morning, good things come to those who wait1

Yes I'm antsy!

Joni_Anchors_266643

I totally agree. I could have purchased another unit and been a pro by now!!

Ordered: January 18, 2016

Address confirmation: September 2016

Shipping notification: Nothing! Nada! Zilch!

Will be here: ??? *sigh*

Ben_Sanders_298788

Sure that would work. But an easier answer is the company that has had my funds for months could actually produce and ship the product that I paid for. I know.. business and stuff.. its hard.