Pre-loaded Wi-Fi profile potentially causing Joule connection issues

It's come to our attention that some Joules have been shipped with a test ChefSteps Wi-Fi network profile inadvertently pre-loaded. If you see an alert within the app that says: "Huh. We can’t find the WiFi network csguest. Wanna try reconnecting?", you may initially find some issues getting your Joule connected to Wi-Fi.

There's a simple way to get your Joule back in working order -

(1) Disconnect Joule (Settings -> Device Settings -> Disconnect Joule)

(2) Perform a factory reset (per the instructions here)

(3) Pair with Joule again

Apologies for this inconvenience, and happy cooking!

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Comments

douglas_bd

Cool! It was driving me nuts, but appears to be working now. Just FYI, the alert didn't pop up for me until after several weeks of use. Is there a way for others to check this if they don't immediately get that message?

AngelArs_240456

The easiest thing to do is to just assume it's bad and perform the reset proceedure. That way you'll know it's correct in the end. Better safe than sorry.

Scott_Hysmith_251824

I was wondering if I was the only one. Mine disconnected itself in the middle of a cook. I unpaired/repaired it and it finished up fine. I'll do the full reset described here this evening and see if tomorrow's cook (coffee-rubbed tri tip) is impacted

Atish_Kalyan_264674

@Brian_Douglas_35255 - In general, I'd expect that pop up to appear pretty shortly after initial use. As for why you only saw the alert after several weeks of use - I've sent you some follow-up questions in response to the support request you previously submitted.