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Discount Code for Joule

Jonny_411383

Hi,

I have already contacted ChefSteps about my frustration with this but wanted to post here as well.

I just received an email with a discount code for Holiday purchases within days of me receiving the new Joules in the mail.

When making this decision you should have been more upfront in terms of timing in November. I specifically waited to see if your team was going to release a Holiday deal and then ordered when I did not see one.

I just lost $40 bucks unless I got through the hassle of a 30 day return. I think its appropriate to offer that discount to me on the two recent purchases WITHOUT me going through a return loop process.

This was very frustrating to see, I have already sent an email and hope you can respond to everyone else that was thinking of pushing your product as a Holiday gift.

Thanks,

A concerned customer

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Comments

wolfiegirl

Happens all the time. You shop. You buy. Then a week later....a day later...the stuff goes on sale.

Such is life.

Jonny_411383

Sure it does and it sucks, but if I have to execute the return policy so be it. The emails they sent out for current users to push their products and should have been more considerate.

Just a silly decision to release a holiday promo this late.

dancurren

I've been a pretty loyal fan of Chefsteps and remain one (premium customer for years and went through the hastle of extra shipping & logistics so I could get a Joule sent to a US address then bring it to Canada)... but still, it's not uncommon for companies to allow customers to be refunded the difference in sales price if it goes on sale within 30 days. I would even be happy to have a $40 credit for my recently purchased to use on top of the $40 sales discount so that I could buy a second.

wolfiegirl

Why not just ask for a free one!? Come on. Where do you propose they draw the line? I'm a loyal customer of several places yet that does not entitle me to sale prices, discounts or free items above and beyond what is available to every one else. Jonny wants $40 back. Now you want $80 bucks. So again I ask...just where does CS draw the line?

Jonny_411383

Ha, you are straight up unreasonable in each of your responses.

You draw the line ahead of a Holiday season and plan to communicate with your customers to allow them to use the promotion. The email is asking me to sell their product for them, PERIOD!

It more then OK for any customer to question their timing and asking to match the sale price. Not sure where you come from but it extremely common to return the purchase for the better price with 15-30 days.

I guess it a good thing for this forum that you do not run ChefSteps customer service department.

fisher23

This is a very good business practice, it generates interest and sales. If you like it you will tell your friends and you can even give them a discount code. This is a standard business practice. So I am confused at what you think should happen. Sorry you didn't have a friend share their discount code with you prior to your purchases. This isn't a sale, it is a promotion to generate more sales not to refund prior sales. It is given to people who have already purchased a Joule, so they can share their passion for cooking. You would have never even known about if you hadn't made a previous purchase.

dancurren

I simply said rather than refunding $40 on a purchase if they offered a $40 store xredit that I could combine with their existing offer for $40 off - it would be the same as getting $40 off both. I have been to countless stores where if the product is put on sale within 15-30 days they will refund you the difference of the sale price. In fact I just spent $4k on a new dining table the other week, it went on sale for $2600 and the store called me proactively to tell me tbey would provide me with the full $1400 in store credit. No? they don"t hve to but its a nice gesture to a long and loyal suporter

bigger question is, why do you take it as your personal responsibility to defend CS against a non-attack.

Ellen_212162

Hi @Jonny_411383. Thanks for your messages - I wanted to let you know that we have received them and will follow up with you ASAP. Thanks so much for your patience!

Jonny_411383

Hi John,

Thanks for the reply, sorry if this was not clear but this post is about exactly what you had outlined. I spoke with multiple family members sharing the love of the Joule which I am happy about as a product. Been using mine and talking about it for weeks now.

My family signed up for account but did not make the purchase yet as I told them to wait for any holiday deals, I was planing to have them buy these as gifts for other family members (Secret Santa) which is exactly what the discount code was meant for. These additional Joules are not for myself.

After waiting about 4 weeks it seemed apparent that the Joule was not going to be on sale, so we decided to order two more Joule's for family members.

Right after the Joules arrived I got the email and was frustrated as we were 3 weeks away from the holidays and seemed like poor planning. It's not that we cant afford it, we also want the company to succeed but that is a pretty crappy feeling to get discount coupons after waiting 4 weeks ensuring we got the best deal.

Additionally, I have also convinced two co-workers to get the Joule since I have it. Love the product.

I also appreciate your question while being super polite, it really helps making a meaningful conversation.

I think this promotion was a good idea have been driving up sales where I can, this promotion was target at people like me, just poor timing and the promotion ends 12/31 so its pretty much a holiday promotion.

UPDATE: Good news everyone, I received an email that each of the additional orders was refunded $20 dollars. That is what I call customer service, its is OK to make mistakes. Its awesome when you step up and own it.

Super customer here to say!

Jonny_411383

Ellen,

Just received an email that you guys took care of me, just wanted to say thank you. Issues always come up and nothing is perfect, it is how your company reacts and arise the situation and yet again your team impresses.

Not only did you fix it but I was able to share feedback directly with you. All together I have sent your team 5 Joule orders and will continue to do so because of your team doing the right thing. Awesome stuff!

wolfiegirl

Maybe next time you could keep your unhappy whining between yourself and CS rather than applying pressure in a public venue. It might be different had you been a pro-active contributor, adding helpful content to these forums. But that's not the case. Anyone can find your posts in this forum by tapping your name.....nothing fruitful....just more whining. Perhaps this isn't the venue for you. The rest of us share POSITIVE comments regarding cooking issues.

Have a nice day.

dancurren

Super positive.

Jonny_411383

You are just a awkward creepy person, I am honored you spent the time reviewing my posting history. Besides this posting I have a good post about advice for lids and the return policy, so do not stretch things out like I am not a good edition to this community.

I have only had my Joule for 4 weeks and have helped with 5 orders in that time, so I am more positive then you would like to admit.

It is also petty to make post about people whining, when reviewing your post history and replies to this thread... you are historically whinny and sarcastic about everything. Even your forum icon is degrading, suggesting people can buy brains for .25 cents. That's you as a package.

No explanation is needed about how positive you are to this community and forum. Do your self a favor if you are going to act like a jerk then stay true to your self through and through-out. Do not make sarcastic, negative replies to me and sign off with "Have a nice day" that is just a cop out of your personality.

Do us a favor and place your head in a pot with water and adjust the temp for 192F, set it and forget it! Trust us, no one here will miss or remember you.

Stay True,

Jonny

(drops mic)

hairyotter_273859

birdie... play nice. I enjoy reading about other peoples concerns. Practice what you preach.

hairyotter_273859

Ellen you have been a constant example of outstanding customer service. Even when things get hot and nasty you always stay positive and address peoples concerns without any negative tone or judgment. People like you put this company far above anything I've ever seen. Hugs

The_Praetorian_Guard_Lt_General_452072

After careful consideration, and your lack thereof in your posting and responses to longtime AND Active forum members, "The Guard" has issued the following response: