Charged for 3 circulators instead of 1

Hey guys, I ordered my Chef series the other day and ran into a couple of problems with the website denying my debit card. It finally went through and I went on with my business. Today I checked my checking account and I was charges for 3 circulators. I couldn't find any number to call to get this sorted out. Any advice?

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michaelnatkin

Hey @ParkerCook - we (@Ed) just called and the other two charges have been removed. Sorry for any inconvenience!

ParkerCook_66639

Thanks so much guys! I'm in class and my wife texted me saying all our money was gone! Haha, she said that we were charged 5 times after I posted the thread. I wanted to order 1 chef series for $650. The problem was with me entering in our old address on the billing form. I recieved error messages until I realized we changed our address. It's strange to me that the charges went through with my incorrect address in the form.

ParkerCook_66639

And my wife just informed me that she was in contact with the correct people to fix everything. Thanks for the help, you guys are the best!

Edward_33547

@ParkerCook, - Actually, what Michael means is that the other two charges are pending and will fall away without transacting within a day or two. These 2 pending charges occurred because the transaction was getting to the point of authorization and then your card was being denied for some reason. Don't worry. I show that only one order went through. As Michael said, we are very sorry for the inconvenience! If the other 2 charges do not fall away by the end of the week, please do let us know.

ParkerCook_66639

Thank you so much. I'm sorry for causing all this trouble! This has been the best customer service experience I've had! Thanks for responding so quickly.