Chefsteps APP on iPHONE 7 iOS 10

Michael_Drane_180631

Just got my new iPhone 7 plus, running iOS 10 of course and cannot open a single recipe. I'm able to log in, but when I try to open a recipe, it tries to load (I see the spinning wheel for 1 second) but then nothing. Eventually the app freezes up and then I have to close it.

Anyone else having issues using the app with iPhone 7 and iOS 10?

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I have an 6s running iOS 10 and have the same problem, however I get an error message. (This is the ChefSteps app not the Joule app for iOS). @Ellen_212162 @Huy_63293

We'll take a look here back at the plant! Thanks for the report.

Cathy_McBride_278288

We're looking into this right now!

Ok, we've fixed it here.. should be ok for you now.

Thank you, we appreciate you letting us know.

That you Michael. It is working now. I had to close the app and reopen but it is working on my iPhone and iPad.

Thank thank you. It is working fine now.

BTW, great response time. Fixed within 10 minutes of reporting the problem.

Seems like this may be a problem for android users as well. trying to open recipes on the app and they wont open

Try closing the app and restarting.

Did that a bunch of times and even reinstalled the app.

@Michael_Natkin_65602 @Cathy_McBride_278288 Android user with the same issue.

Cathy_McBride_278288

We've updated the Android app. Can you reinstall and give it another try?

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