I got my friend interested in buying a Joule after using mine, but I don't see the referral codes anywhere in my app or on my account online. Where did they go?
Is there no way to set a specific temperature? Am I beholden to the presets?
My Joule cannot find my wi-fi It asks me to choose my wi-fi. I have about 29 in my Neighborhood, and it finds all of them except mine. It finds my bluetooth, but won't allow me to use it. I tried using Alexa, and it finds my app and takes my order, but it can't find Joule. I downloaded the app again hoping it was software.…
You offer the capability to turn the heater on, and run a timer. But your app doesn't allow the heater to be turned OFF after a certain amount of time. It should. It should also be settable so that it can turn ON at a pre-set time (either some interval into the future, or at a time on the clock). Last, but probably most…
Hi Chefsteps, i am unable to update my Joule firmware to the latest version (87-39?) my Joule current version of firmware is 70ish, tried with both Android and Iphone Joule app, inside the Update Joule Software section in the app, it will stuck there with the message (You're all up on your updates !) with the Joule and…
my Joule won't heat. Today is the first time I've plugged it in and nothing happens beyond the orange light blinking. Standard size 4 qt pot.
Wondering if it would be possible to have adjustable propeller speed added as a feature ie. high and low speeds. When cooking in a small pot (making single filet of salmon) joule's will spit water over the edge of the pot at its normal speed. It would be great to adjust to a lower speed for small pots so water isn't…
I just bought this thing. Used it once,worked great, and just tried using again. Forced an update and now won’t work. I set the temp and nothing happens. Tried unplugging but still nothing.
There are a lot of fake accounts posting spam. Would be easier if there was a nice large "report spam" button on all posts and a "report user" choice on the user profiles.
Just bought it, brought home, followed directions on app and nothing. I get no lights at all. I have tried different outlets but they are all working with other appliances...still the new $200 joule will not turn on. App says can't find. I went through all the suggestions many times but without power I assume it is…
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